HealthCare Synergy

Support

HealthCare Synergy Customer Support

We provide unparalleled technical support from a dedicated and highly qualified staff. Several support methods are available to meet your needs. Our Technical Support Teams are available to assist you with any issues you may have while using our software or services. Support Teams are available from 6:00 am to 10:00 pm Pacific Time. Please feel free to contact us by phone at 1-800-4SYNERG, email at support@healthcaresynergy.com, or use the live chat feature found on this website and in the HealthCare Assistant Web Edition.

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Support Tickets

HealthCare Synergy, Inc. uses an online support ticket system. If you log onto the Support portal, you can create and track your support tickets. Additional Guides and How-To's are also available when logged in.

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FAQ

For more FAQ's (Frequently Asked Questions) and How-To guides (more guides are forthcoming!), browse our information database, found on the support portal for commonly asked questions relating to Synergy’s products. Log into the portal to find even more guides!

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Live Chat

We offer live Web-Based Chat through the box that can be seen throughout this website in the bottom-left corner of each page. If you are a user of the Web Edition software solution, you will see this same chat box within the application. This chat feature is actively monitored during support hours.

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Remote Support

We offer live screen sharing and remote access support through Go To Assist that will allow our tech support to connect remotely to your machine. HealthCare Synergy can communicate with you during the session via phone and through the application’s embedded chat function.

Support Hours:

6am – 10pm PST (Monday – Friday)

Telephone Support:

1-800-4-SYNERG (796374)

Email Support:

support@healthcaresynergy.com

Password Reset:

passwords@healthcaresynergy.com

View our TRAINING & EVENTS CALENDAR!

Check out our Training and Events Calendar to learn about our upcoming events and training schedule!

HealthCare Synergy Home Health Software and Managed Services

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