One-on-One Online Training
To schedule a training session, please fill out the Training Request form. In order to properly prepare and accommodate your specific training needs, please notify us at least 5 business days in advance.
During a one-on-one online training session, a highly qualified HealthCare Assistant software expert remotely access a user’s computer and initiates a two way conversation via phone for effective training. Training sessions can be customized to fit according to your needs. We also have several suggestions to increase the efficiency of every training session. We can also accommodate multiple people connecting from multiple devices and locations. Call us for details.
"What if my SOC or ROC/Recert date is before January 1st, 2017, but I don't finish my assessment until after January 1st, 2017?"
"What are the differences between Oasis C1 and oasis C2 items?"For a FAQ specific to the OASIS C1 TO C2 transition, please open the following support portal page: Oasis Transition FAQ
Web Edition FAQ's
Synergy In The Cloud FAQ's
This “How To” will show explain how to save files onto your local C:\ drive.
Follow the steps in this “How To” when you are getting a “black” or “blue” screen… or if it says you have “another instance of the application open”.
If the Synergy is not opening and it keeps on loading/spinning, there is a pop up block located at either the right or left corner of the web address box.
Resolution: Click on the Pop-Up Block and select Always allow the application and click the Healthcare Assistant icon again and it will open.
Have A Question Not Listed Here?
Please visit the HealthCare Synergy Support Portal for more educational and "How-to" guides. Please note that some guides are only available for viewing with a Support Portal log-in! If you are an active HealthCare Synergy client, contact Synergy for log-in information!