Presented by Doug Sullivan, RN, CCM and Laura Schmidt, RN, BSN, MHR

Overview:

This course, aimed at nurses and healthcare case managers, offers 1 Continuing Education Credit approved by the California Board of Nursing. It covers patient education in Chronic Care Management (CCM) and remote care using technology. Participants will learn about the integration of technology in patient education, adult learning theories, Bloom’s Taxonomy, and various learning style inventories. The course also provides practical tips for using technology to enhance patient care and education, helping nurses facilitate patient behavioral changes.

Objectives:

• Review the evolution of digital healthcare and patient education.
• Describe aspects of adult learning as a foundation to motivating and understanding patients
• Explain characteristics of adult Learners
• Define learning styles with teaching strategies of each style of learning.
• Summarize teaching Tips in the error of expanding technology in healthcare.

Speaker Biography:

Doug Sullivan, RN, CCM began his administrative clinical career with Allied Physicians of California and Network Medical Management, where he built a Utilization Review Department. He then spent eight years at Molina Health Plan, working on Quality Development and Compliance Oversight, where he co-developed a facility site review software application for state compliance tracking. As a Supervisor for Care First and DHCS Master Trainer, Doug managed a team of RNs conducting facility site and medical record reviews for Medicaid Managed Care Plans (MMCPs). He assisted practices in transitioning to EHR/EMRs and participating in Value-Based Care (VBC). He also served as a QI Project Manager for Network Medical Management, implementing HEDIS and STAR strategies. Doug later became an independent contractor for a BPO call center in the Philippines and Costa Rica. He co-founded a virtual practice for Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) and helped technology and healthcare organizations develop digital health platforms and programs.

Laura Schmidt, RN, BSN, MHR has 25 years of experience in healthcare and specializes in remote patient management of chronic health conditions. She holds a BSN from Wright State University and an MHR from the University of Oklahoma. Her career began in nephrology, and in 2009, she developed an education department for a midsize dialysis company, reducing patient mortality and morbidity during their first 120 days of dialysis. The program’s early results were published in Nephrology News in June 2012.

Laura has experience in clinic operations and management, and as a clinical team leader, has helped create a technology platform for digital healthcare. She later transitioned into consulting for digital technology, focusing on Remote Patient Monitoring (RPM) and Remote Therapeutic Monitoring (RTM). Laura’s expertise includes developing technical solutions for remote patient care, patient and staff engagement strategies, expedited onboarding processes, quality assurance, compliance with CMS regulations, billing, and education.